Gorilla Permit Reschedule Guide 2024-2025

Gorilla Permit Reschedule guide, have you reserved or booked your gorilla/chimpanzee permit with us but unfortunately the dates are unfavorable for you due to some circumstances and you are planning to change the dates to a further or lesser date or location for your tracking? Well, no more worries, in this article, you will get to know more about what you will have to follow while making or requesting for your reschedule.

First and foremost, a reschedule refers to the change of dates and / or location for tracking as provided in these guidelines.

A client is permitted to reschedule their permit/ticket a maximum of two times. A reschedule will not be accepted after the second reschedule, regardless of the circumstances. A reschedule will only be allowed if there is space available for the specified location and date.
If rescheduling is allowed, the first reschedule can only be made once without any additional charges, depending on availability.

If a second reschedule is requested, a charge of 25% of the entire cost of the permit/ticket will be applied, provided that there is availability. Just in case a reschedule occurs twice, the revised tracking dates for all rescheduled permits/tickets must not extend beyond twelve months from the original scheduled tracking date. No refund will be allowed for a permit/ticket that has been rescheduled previously.

If the permit/ticket is rescheduled to a time when the price is higher, you will need to make an additional payment to compensate the price difference according to the current tariff.

Reschedule requests must be submitted at least fourteen (14) days prior to the tracking date and will be considered and processed subject to space availability. If the number of desired dates exceeds 14, a premium of 25% of the permit cost will be applied.

Purchased permits/tickets obtained through promotional offers and complimentary permits will not be eligible for rescheduling. Permits and tickets will be forfeited if they are not utilized on the specified dates and at the designated location.

Commission permits can be rescheduled to dates within one year from the quarter they were issued. All other rescheduling guidelines will still be in effect, including an additional fee for second rescheduling.

Permit/ticket rescheduling is only allowed within the same conservation zones/location and for the same activity.

Minimum age for tracking gorillas/ chimpanzees

This is to inform all our esteemed clients that the minimum age for trekking gorillas is 15 years and that of chimpanzees is 12 years.

All the clients above 15 are allowed to track the primates, elderly clients such as those with 70 years and above are always provided with wheelchairs whereby they are carried by the rangers and porters who carry them till the trekking point.

This means everyone can track as long as you’re above 15 years old and 12 years old. Therefore, do not get worried about the age in which you are.

VISITORS CATEGORY.

East African Citizens

Among these categories include Citizens from Kenya, Tanzania, Uganda, Rwanda, Burundi, Democratic Republic of Congo, South Sudan, Somalia and any other country that may join the East African community in future. This category also includes refugees officially registered in Uganda.

Rest of Africa (ROA) Citizens:

Citizens of African countries that are not part of the East African Community.

Foreign Residents (FR);

Foreign citizens residing in East African community states with valid work permits or resident visas/permits.

Foreign Non Residents (FNR)

Visitors from outside the East African community.

Below is the Visitors category and how they are verified with the relevant documentation.

EAC (East African Citizens)

For East African Citizens, the documentation shall be a valid National ID or passport from an EAC member state, or a refugee ID issued by the Uganda Office of the Prime minister.

ROA (Rest of Africa)

The documentation shall be a valid passport.

FR (Foreign Resident)

The documentation shall include a valid passport, work permit, certificate of residence, dependent pass or student pass issued by EAC Member states.

FNR (Foreign Non Resident)

The documentation shall be a valid passport.